FAQ

We accept every major credit card (Visa, Mastercard, Amex, Discover), PayPal, and bank transfer for annual plans. All payments run through Stripe with PCI DSS compliance. Enterprise customers can bill by invoice with NET 30 terms.

Yes. Change plans anytime from your account dashboard. Upgrades apply immediately with prorated billing for the current period. Downgrades take effect at your next billing cycle so you keep the value of your current plan. Unused credits on annual plans are refunded proportionally.

We offer a 30-day money-back guarantee on all new subscriptions - no questions asked. After 30 days, annual plans receive a prorated refund if you cancel within the first 90 days. Contact support and we'll have the refund on its way within one business day.

All data is encrypted in transit with TLS 1.3 and at rest with AES-256. We maintain SOC 2 Type II compliance and run third-party penetration tests quarterly. Backups run every 6 hours across three geographically redundant regions, and we never sell or share customer data.

Native integrations ship for Slack, Microsoft Teams, Google Workspace, Salesforce, HubSpot, Zapier, and over 100 other tools. Our REST API and webhooks cover everything else, and enterprise plans include dedicated integration support plus raised API rate limits.

Team plans support unlimited members with role-based access (Admin, Editor, Viewer), live presence indicators, and real-time editing. Every change is captured in an audit log, and mentions plus threaded comments keep conversation in context with the work itself.

Search filters questions, answers, and categories with a case-insensitive substring match. Results update as you type, and the count announces live to assistive tech. Swap the filter callback for fuzzy or semantic search if you need more recall.

We accept every major credit card (Visa, Mastercard, Amex, Discover) plus PayPal and bank transfer for annual plans. Payments run through Stripe with PCI DSS compliance, and enterprise customers can bill by invoice with NET 30 terms.

Yes. Our REST API and SDKs let you sync content from Zendesk, Intercom, Notion, or your own CMS in real time or on a schedule. JavaScript, Python, and Ruby SDKs ship with TypeScript types and full retry handling.

Open Settings, Data Export and choose CSV, JSON, or XML. Filter by date, category, or tag, and enterprise plans include automated daily backups to your preferred cloud storage. Exports are encrypted at rest and signed for tamper detection.

Yes. Native iOS and Android apps ship with full feature parity, offline mode, push notifications, and biometric unlock. Sign in with your existing credentials from the App Store or Google Play.

We guarantee 99.9% uptime backed by multi-region redundancy and automatic failover. The public status page shows live metrics for every service, and SLA credits are issued automatically for any qualifying incident.

Cancel anytime from Billing, Subscription. There are no cancellation fees and you keep access until the end of your current billing period. Export your data first if you need it; accounts are deleted 30 days after closure.

Every plan includes email support with a 24-hour response. Pro and Enterprise add priority support with a 4-hour response and a dedicated Slack channel, and Enterprise customers get a named account manager with quarterly business reviews.